<p>Thank you for shopping with <strong>EStore Monkey</strong>. We are committed to providing you with high-quality jewelry and a smooth shopping experience. Please read our <strong>Cancellation &; Refund Policy</strong> carefully to understand how we handle order cancellations, returns, replacements, and refunds for purchases made through <strong><a>www.estoremonkey.com</a></strong>.</p>



<p>By placing an order with us, you agree to the terms described below.</p>



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<h2 class="wp-block-heading">1. Order Cancellation Policy</h2>



<p>We understand that plans can change. If you wish to cancel your order:</p>



<ul class="wp-block-list">
<li>Orders can be canceled <strong>within 12 hours</strong> of placement <strong>if they have not yet been processed or shipped</strong>.</li>



<li>Once the order is processed or shipped, it <strong>cannot be canceled</strong>.</li>



<li>If you still wish to cancel after shipment, you may request a return following our return guidelines (see below).</li>
</ul>



<p><strong>How to request cancellation:</strong><br>Please email us at <strong><a>support@estoremonkey.com</a></strong> with your order number as soon as possible. Our support team will confirm whether the cancellation is possible based on your order status.</p>



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<h2 class="wp-block-heading">2. Return &; Replacement Eligibility</h2>



<p>We accept returns and offer replacements under the following conditions:</p>



<ul class="wp-block-list">
<li>The item is <strong>unused, unworn, undamaged</strong>, and returned in its <strong>original packaging</strong>.</li>



<li>The return request is made within <strong>7 days</strong> of receiving the product.</li>



<li>The item is defective, damaged, or significantly different from the product described on our website.</li>
</ul>



<p><strong>Items that cannot be returned or refunded:</strong></p>



<ul class="wp-block-list">
<li>Custom-made or personalized jewelry.</li>



<li>Earrings and other pierced jewelry (for hygiene reasons).</li>



<li>Clearance or final-sale items.</li>



<li>Orders returned without prior authorization.</li>
</ul>



<p>If the returned item does not meet our return conditions, we reserve the right to reject the return request or deny a refund.</p>



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<h2 class="wp-block-heading">3. How to Request a Return</h2>



<p>If you’re eligible and wish to return a product, please follow these steps:</p>



<ol class="wp-block-list">
<li><strong>Contact Us:</strong> Email <strong><a>support@estoremonkey.com</a></strong> within 7 days of delivery. Include your order number, a description of the issue, and clear photos if the item is defective or damaged.</li>



<li><strong>Wait for Authorization:</strong> Our team will review your request and issue a <strong>Return Authorization (RA)</strong> and the return shipping address.</li>



<li><strong>Ship the Product:</strong> Carefully repackage the item and ship it to the address provided.</li>



<li><strong>Provide Tracking:</strong> Share the tracking number with us once the return is shipped.</li>
</ol>



<p>â ï¸ <strong>Important:</strong> Unauthorized returns or returns sent to the wrong address may not be accepted or processed.</p>



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<h2 class="wp-block-heading">4. Return Shipping Costs</h2>



<ul class="wp-block-list">
<li>If the return is due to <strong>our mistake</strong> (e.g., defective, damaged, or incorrect item), we will cover the return shipping cost or offer a replacement at no extra charge.</li>



<li>If the return is due to <strong>customer preference</strong> (e.g., change of mind, wrong size or style ordered), the customer is responsible for return shipping costs.</li>
</ul>



<p>We recommend using a <strong>trackable shipping service</strong> for returns. EStore Monkey is not responsible for lost packages during return transit.</p>



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<h2 class="wp-block-heading">5. Refund Process</h2>



<p>Once your return is received and inspected, we will notify you by email about the status of your refund.</p>



<ul class="wp-block-list">
<li><strong>Approved refunds</strong> will be processed within <strong>5–10 business days</strong> and issued to your original payment method.</li>



<li>Original shipping costs are <strong>non-refundable</strong> unless the return is due to our error.</li>



<li>Refund timelines may vary depending on your payment provider or bank.</li>
</ul>



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<h2 class="wp-block-heading">6. Late or Missing Refunds</h2>



<p>If you haven’t received your refund after 10 business days:</p>



<ul class="wp-block-list">
<li>Double-check your bank or payment account.</li>



<li>Contact your bank or payment provider, as processing times may vary.</li>



<li>If the issue remains unresolved, contact us at <strong><a>support@estoremonkey.com</a></strong> and we’ll assist you promptly.</li>
</ul>



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<h2 class="wp-block-heading">7. Damaged, Defective, or Incorrect Items</h2>



<p>If your order arrives damaged, defective, or incorrect, please contact us within <strong>48 hours</strong> of delivery with the following:</p>



<ul class="wp-block-list">
<li>Your order number.</li>



<li>Clear photos or video of the item and packaging.</li>



<li>A brief description of the issue.</li>
</ul>



<p>We will investigate and offer a <strong>replacement or full refund</strong> at no additional cost to you.</p>



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<h2 class="wp-block-heading">8. Exchanges</h2>



<p>We currently offer exchanges <strong>only for defective, damaged, or incorrect items</strong>.<br>If you wish to exchange an eligible product for the same item, please email us with your order details and we’ll guide you through the process.</p>



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<h2 class="wp-block-heading">9. Refused or Unclaimed Packages</h2>



<p>If an order is returned to us because it was <strong>refused, unclaimed, or the address was incorrect</strong>:</p>



<ul class="wp-block-list">
<li>You may request re-shipment by paying the re-shipping cost.</li>



<li>If you choose not to have it reshipped, a refund (minus the original shipping cost) may be issued once the package is returned to our facility.</li>
</ul>



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<h2 class="wp-block-heading">10. Contact Us</h2>



<p>For any questions about cancellations, returns, or refunds, please contact our support team:</p>



<p>Email: <a>support@estoremonkey.com</a><br>Website: [<a>www.estoremonkey.com</a>]</p>



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<p><strong>By placing an order on EStore Monkey, you acknowledge that you have read, understood, and agreed to this Cancellation &; Refund Policy.</strong></p>