Thank you for shopping with EStore Monkey. We work with trusted global fulfillment partners and shipping carriers to ensure that your orders reach you quickly and safely. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered when purchasing from our website www.estoremonkey.com.
1. Order Processing Time
Once you place an order on EStore Monkey and payment is confirmed, we begin processing it immediately.
- Processing time: 1–5 business days (excluding weekends and holidays).
- Custom-made or personalized jewelry orders may require additional processing time.
- Orders placed during peak seasons or holidays may experience slightly longer processing times.
Once your order is processed, it will be handed over to the shipping carrier and you will receive a confirmation email with tracking details.
2. Shipping Methods & Estimated Delivery Time
We work with reliable shipping providers (including CJPacket, USPS, DHL, YunExpress, and others) to deliver your orders worldwide. Delivery time depends on the destination country and the shipping method you select during checkout.
Estimated Delivery Times:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7–15 business days | 5–10 business days |
| United Kingdom | 7–20 business days | 5–12 business days |
| Canada | 8–20 business days | 5–12 business days |
| Australia | 8–20 business days | 5–12 business days |
| Europe | 8–25 business days | 5–15 business days |
| Rest of the World | 10–30 business days | 7–20 business days |
Note: Delivery times are estimates and not guaranteed. They may vary due to customs processing, courier delays, or other unforeseen factors.
3. Shipping Costs
Shipping costs are calculated based on the shipping method, destination, and weight of the order. Final shipping fees will be displayed during checkout before payment.
We occasionally offer free shipping promotions — if available, they will be clearly displayed on product pages or during checkout.
4. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email within 1–5 business days.
- You can track your package through our website or via the carrier’s official tracking portal.
- Tracking updates may take 24–48 hours to appear after the package has been shipped.
- If your tracking number is not working after 5 business days, please contact us at support@estoremonkey.com.
5. Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, and taxes imposed by the destination country.
- These charges are not included in the product price or shipping fee and are the customer’s responsibility.
- Customs clearance procedures may cause delivery delays beyond our original estimates.
- If you refuse to pay customs duties, the package may be returned or destroyed by customs. We are not responsible for any resulting loss.
6. Incorrect Address & Undeliverable Packages
Please ensure your shipping address is accurate and complete when placing an order.
- We are not responsible for delays, lost packages, or additional charges caused by incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address or failed delivery attempt, we can reship it once you cover the return and re-shipping costs.
7. Lost or Delayed Shipments
We are committed to ensuring your order arrives safely. However, shipping times may be affected by factors beyond our control (e.g., weather, customs, carrier delays).
- If your order has not arrived 30 business days after shipment (or 45 business days for remote regions), please contact us.
- We will assist you in tracking your package or arranging a replacement or refund where applicable.
8. Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with:
- Order number
- Photos of the damaged packaging and product
- A brief description of the issue
We will investigate the matter and arrange a replacement or refund if applicable.
9. Order Cancellation and Changes
- Orders can only be canceled or modified within 12 hours of placement if they have not yet been processed.
- Once an order is shipped, it cannot be canceled, changed, or recalled.
- If you wish to return an item, please refer to our Return & Refund Policy.
10. Special Notes
- Some items may ship separately to speed up delivery, especially if sourced from different fulfillment centers.
- Public holidays in the origin or destination country may cause shipping delays.
- We do not deliver to P.O. Boxes or military addresses (APO/FPO/DPO) for certain carriers.
11. Contact Us
If you have any questions or concerns about shipping, please contact our support team:
Email: info@estoremonkey.com
Website: [www.estoremonkey.com]
By placing an order on EStore Monkey, you acknowledge that you have read, understood, and agreed to this Shipping Policy.