Thank you for shopping with EStore Monkey. We are committed to providing you with high-quality jewelry and a smooth shopping experience. Please read our Cancellation & Refund Policy carefully to understand how we handle order cancellations, returns, replacements, and refunds for purchases made through www.estoremonkey.com.

By placing an order with us, you agree to the terms described below.

1. Order Cancellation Policy

We understand that plans can change. If you wish to cancel your order:

  • Orders can be canceled within 12 hours of placement if they have not yet been processed or shipped.
  • Once the order is processed or shipped, it cannot be canceled.
  • If you still wish to cancel after shipment, you may request a return following our return guidelines (see below).

How to request cancellation:
Please email us at support@estoremonkey.com with your order number as soon as possible. Our support team will confirm whether the cancellation is possible based on your order status.

2. Return & Replacement Eligibility

We accept returns and offer replacements under the following conditions:

  • The item is unused, unworn, undamaged, and returned in its original packaging.
  • The return request is made within 7 days of receiving the product.
  • The item is defective, damaged, or significantly different from the product described on our website.

Items that cannot be returned or refunded:

  • Custom-made or personalized jewelry.
  • Earrings and other pierced jewelry (for hygiene reasons).
  • Clearance or final-sale items.
  • Orders returned without prior authorization.

If the returned item does not meet our return conditions, we reserve the right to reject the return request or deny a refund.

3. How to Request a Return

If you’re eligible and wish to return a product, please follow these steps:

  1. Contact Us: Email support@estoremonkey.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos if the item is defective or damaged.
  2. Wait for Authorization: Our team will review your request and issue a Return Authorization (RA) and the return shipping address.
  3. Ship the Product: Carefully repackage the item and ship it to the address provided.
  4. Provide Tracking: Share the tracking number with us once the return is shipped.

⚠️ Important: Unauthorized returns or returns sent to the wrong address may not be accepted or processed.

4. Return Shipping Costs

  • If the return is due to our mistake (e.g., defective, damaged, or incorrect item), we will cover the return shipping cost or offer a replacement at no extra charge.
  • If the return is due to customer preference (e.g., change of mind, wrong size or style ordered), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for returns. EStore Monkey is not responsible for lost packages during return transit.

5. Refund Process

Once your return is received and inspected, we will notify you by email about the status of your refund.

  • Approved refunds will be processed within 5–10 business days and issued to your original payment method.
  • Original shipping costs are non-refundable unless the return is due to our error.
  • Refund timelines may vary depending on your payment provider or bank.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Double-check your bank or payment account.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue remains unresolved, contact us at support@estoremonkey.com and we’ll assist you promptly.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:

  • Your order number.
  • Clear photos or video of the item and packaging.
  • A brief description of the issue.

We will investigate and offer a replacement or full refund at no additional cost to you.

8. Exchanges

We currently offer exchanges only for defective, damaged, or incorrect items.
If you wish to exchange an eligible product for the same item, please email us with your order details and we’ll guide you through the process.

9. Refused or Unclaimed Packages

If an order is returned to us because it was refused, unclaimed, or the address was incorrect:

  • You may request re-shipment by paying the re-shipping cost.
  • If you choose not to have it reshipped, a refund (minus the original shipping cost) may be issued once the package is returned to our facility.

10. Contact Us

For any questions about cancellations, returns, or refunds, please contact our support team:

Email: support@estoremonkey.com
Website: [www.estoremonkey.com]

By placing an order on EStore Monkey, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.